Communication/update. Object: shipping drink to Amazon. On 2/20/2023, the pallets were ready to be shipped (8 pallets).

24 Feb 2023, 12:59

Communication/update Object: shipping drink to Amazon On 2/20/2023, the pallets were ready to be shipped (8 pallets). As per Amazon's procedure, a workflow was created with an estimated shipping date of 2/21/2023. The shipment was entrusted to Kuehne and Nagel, Amazon's courier partner. The procedure required the courier to contact us to confirm the pickup time by the next day, Tuesday or Wednesday at the latest, but this did not happen. We immediately contacted Amazon customer support and the courier itself, but didn't receive satisfactory responses. We are communicating with a dedicated Amazon team that is handling the situation because it is not clear what went wrong. The shipments are these: Shipment Created: Feb 15, 2023 ID: FBA15GP4881B Created via: Send to Amazon Amazon Reference Number: 8RHP1FLZ Shipment Created: Feb 14, 2023 ID: FBA15GP1RG12 Created via: Send to Amazon Amazon Reference Number: 8BIJ2QWN There are two shipments because the drinks having two different labels, so have two different SKU codes. Currently, the latest update from Amazon a few hours ago is as follows: "Dear selling partner, I understand that you are concerned about the pick-up of shipments FBA15GP1RG12 and FBA15GP4881B. We have contacted the courier and are waiting for feedback. We apologize for the wait. We understand the urgent nature of this case and are working closely with the relevant team to find a solution. We will update you as soon as the investigation is complete. Thank you for your patience. I wish you a good day. Thank you for choosing Amazon. Chiara M." We are doing everything we can to expedite the process, but unfortunately, it is not within our control. We will provide further updates as soon as possible. John